Privacy Policy

1. Introduction

Crowd Care Consulting ("CCC", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website at https://crowdcareconsulting.com/, submit contact or quote inquiries, or use our Client Portal services.

2. Information We Collect

We collect information that you voluntarily provide when interacting with our website:

• Contact & Consultation Inquiries: Full name, email address, phone number, company name, business type, and message content.
• Quote Requests: Requested consulting service, package preferences, workforce size, preferred start date, project scope, and specific requirements.
• Client Portal Accounts: Assigned Client Reference ID, login credentials, requested project updates, and communications between your organisation and our advisory team.

3. Client Portal Privacy & Account Controls

Authorized clients are provided with access to the Crowd Care Consulting Client Portal. Portal accounts are managed under strict permission controls:

• Client information, service requests, and project updates are visible only to authorized client representatives and assigned CCC consultants.
• Unique Client Reference IDs are assigned server-side to identify accounts securely without exposing database records.
• Documents, proposals, and deliverables shared via the portal are stored securely and accessible only via authenticated session authorization.

4. Google / Gmail API Data Disclosure

Our website utilizes Google OAuth authentication and the Gmail API strictly for automated transactional email delivery (such as quote confirmations, contact submission receipts, and staff assignment notifications).

• Scopes Requested: https://www.googleapis.com/auth/gmail.send (Send emails on behalf of the configured notification account) and https://www.googleapis.com/auth/userinfo.email (Verify sender email address).
• How Data is Used: Google OAuth permissions are used exclusively to authenticate outbound transactional emails triggered by website forms. No user Gmail inbox messages, personal emails, or Google Drive files are read, scanned, processed, or stored by Crowd Care Consulting.
• Data Storage & Sharing: OAuth authentication tokens and mailer credentials are stored in site configuration options to maintain the automated email connection. Google OAuth data is used solely for transactional mail delivery.
• Revoking Access: Google Account authorization can be revoked at any time via Google Security Settings (https://myaccount.google.com/permissions).

5. How We Use & Share Information

We use collected information solely to provide, manage, and improve our consulting services:

• To respond to inquiries and deliver tailored service proposals.
• To manage Client Portal accounts, project milestones, and client communications.
• To send transactional email notifications regarding your quote or service updates.

We do not sell, rent, or trade your personal information. Information is shared internally only with authorized personnel on a need-to-know basis.

6. Data Security & Retention

We implement reasonable technical, administrative, and physical safeguards—including HTTPS encryption, access controls, and secure session management—to protect your information from unauthorized access, alteration, or disclosure.

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected or to satisfy legitimate business, accounting, or reporting requirements.

7. Your Rights & Data Requests

Depending on your location, you may have rights regarding your personal information, including the right to request access, correction, or deletion of your data. To submit a data inquiry or correction request, please contact us using the details below.

8. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: